How To Fix CRM_PRODUCT_WARRANTY012 - Also enter the service type for the service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 012

• Message text: Also enter the service type for the service

What causes this issue?

You have not specified the related service type in the warranty data for
a service. The system can only process the combination of both service
and service type.

System Response

System terminates processing.

How to fix this error?

Enter a related service type for the service.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY012 - Also enter the service type for the service ?

  The SAP error message CRM_PRODUCT_WARRANTY012 typically indicates an issue related to warranty management in the SAP Customer Relationship Management (CRM) module. This error can occur when there is a problem with the warranty data associated with a product or service.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Warranty Data: The warranty information for the product may not be maintained in the system.
  Incorrect Configuration: There may be issues with the configuration of warranty management settings in the system.
  Product Not Linked to Warranty: The product in question may not be linked to any warranty or the warranty may have expired.
  Data Inconsistencies: There could be inconsistencies in the data related to the product or warranty.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Warranty Data: Verify that the warranty data for the product is correctly maintained in the system. Ensure that the warranty start and end dates are valid.
  Review Configuration: Check the configuration settings for warranty management in SAP CRM. Ensure that all necessary settings are correctly configured.
  Link Product to Warranty: If the product is not linked to any warranty, you may need to create or link the appropriate warranty information.
  Data Consistency Check: Perform a data consistency check to identify any discrepancies in the product or warranty data.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on warranty management and error resolution.
  
  Related Information:
  
  Service Type: The service type for warranty management in SAP CRM is typically categorized under "Warranty Service" or "Warranty Claim." This service type is used to manage warranty claims and related processes.
  Transaction Codes: You may use transaction codes like CRM_ORDER or CRM_WARRANTY to access warranty-related functionalities in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the error message CRM_PRODUCT_WARRANTY012.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP's support portal for further assistance.