How To Fix CRM_PRODUCT_WARRANTY016 - Combination of "and" with "or" is not possible for counter data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 016

• Message text: Combination of "and" with "or" is not possible for counter data

What causes this issue?

You have maintained counter data in warranty management. When doing this
you used both the link type "And" and the link type "Or". This is not
possible within one warranty. You can only enter one of the two link
types within one warranty.

System Response

System terminates processing.

How to fix this error?

Change the link type.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY016 - Combination of "and" with "or" is not possible for counter data ?

  The SAP error message CRM_PRODUCT_WARRANTY016 indicates that there is an issue with the way counter data is being combined in a warranty or product-related transaction. Specifically, the error states that a combination of "AND" with "OR" is not possible for counter data. This typically arises in scenarios where the system is trying to evaluate conditions that involve both "AND" and "OR" logic, which can lead to ambiguity in the data processing.
  Cause:
  
  Counter Data Configuration: The error often occurs when the configuration of counter data in the warranty or product settings is not set up correctly. This can happen if there are conflicting conditions defined for the counters.
  Logical Conditions: The logical conditions applied to the counter data may be incorrectly defined, leading to a situation where the system cannot resolve the conditions due to the mixed use of "AND" and "OR".
  Data Entry Errors: Incorrect or inconsistent data entries in the warranty or product master records can also trigger this error.
  
  Solution:
  
  Review Counter Configuration: Check the configuration settings for the counter data in the warranty management module. Ensure that the conditions are defined clearly and do not mix "AND" and "OR" in a way that creates ambiguity.
  Adjust Logical Conditions: If you are using custom logic or conditions, revise them to ensure that they are logically consistent. Avoid combining "AND" and "OR" in a way that could lead to confusion.
  Data Validation: Validate the data entries related to the warranty or product. Ensure that all relevant fields are filled out correctly and consistently.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on configuring counter data and warranty management. This can provide insights into best practices and common pitfalls.
  Testing: After making changes, conduct thorough testing to ensure that the error no longer occurs and that the system behaves as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.