How To Fix CRM_PRODUCT_WARRANTY004 - Counter-dependent warranty data cannot be processed

CRM_PRODUCT_WARRANTY004 - Overview

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 004

• Message text: Counter-dependent warranty data cannot be processed

What causes this issue?

You have selected the <zh>Counter-Dependent</> or
<zh>Time/Counter-Dependent</> warranty basis. However, the appropriate
set type for the counter data is not assigned in the category that you
have selected for the warranty definition. Therefore it may not be
possible to process the data necessary for a counter reading-dependent
warranty.

System Response

System continues processing.

How to fix this error?

Check the warranty basis and the category selected.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_PRODUCT_WARRANTY004 - Details

• The SAP error message CRM_PRODUCT_WARRANTY004 indicates that there is an issue with processing counter-dependent warranty data in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system encounters problems related to warranty management, particularly with counter-dependent warranties, which are warranties that depend on certain usage metrics (like hours of operation or number of cycles).
  Causes:
  
  Missing Counter Data: The counter data required for processing the warranty is missing or not properly maintained in the system.
  Incorrect Configuration: The warranty configuration may not be set up correctly in the system, leading to issues when trying to process warranty claims.
  Data Inconsistencies: There may be inconsistencies in the data related to the product or warranty, such as mismatched product IDs or warranty types.
  Expired Warranty: The warranty may have expired or is not valid for the product in question.
  System Errors: There could be underlying system errors or bugs that are causing the issue.
  
  Solutions:
  
  Check