How To Fix CRM_PRODUCT_WARRANTY004 - Counter-dependent warranty data cannot be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 004

• Message text: Counter-dependent warranty data cannot be processed

What causes this issue?

You have selected the <zh>Counter-Dependent</> or
<zh>Time/Counter-Dependent</> warranty basis. However, the appropriate
set type for the counter data is not assigned in the category that you
have selected for the warranty definition. Therefore it may not be
possible to process the data necessary for a counter reading-dependent
warranty.

System Response

System continues processing.

How to fix this error?

Check the warranty basis and the category selected.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY004 - Counter-dependent warranty data cannot be processed ?

  The SAP error message CRM_PRODUCT_WARRANTY004 indicates that there is an issue with processing counter-dependent warranty data in the SAP Customer Relationship Management (CRM) system. This error typically arises when the system encounters problems related to warranty management, particularly with counter-dependent warranties, which are warranties that depend on certain usage metrics (like hours of operation or number of cycles).
  Causes:
  
  Missing Counter Data: The counter data required for processing the warranty is missing or not properly maintained in the system.
  Incorrect Configuration: The warranty configuration may not be set up correctly in the system, leading to issues when trying to process warranty claims.
  Data Inconsistencies: There may be inconsistencies in the data related to the product or warranty, such as mismatched product IDs or warranty types.
  Expired Warranty: The warranty may have expired or is not valid for the product in question.
  System Errors: There could be underlying system errors or bugs that are causing the issue.
  
  Solutions:
  
  Check Counter Data: Verify that all necessary counter data is correctly entered and maintained in the system. Ensure that the counters are updated and reflect the current usage metrics.
  Review Warranty Configuration: Go through the warranty configuration settings in the SAP system to ensure they are set up correctly. This includes checking warranty types, validity periods, and any dependencies.
  Data Validation: Validate the data related to the product and warranty. Ensure that all relevant fields are filled out correctly and that there are no discrepancies.
  Check Warranty Status: Confirm that the warranty is still valid and has not expired. If it has expired, you may need to renew it or create a new warranty record.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on counter-dependent warranties and troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or updates if the issue is related to a known bug.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to warranty management, such as IW31 (Create Order) or IW32 (Change Order).
  User Roles: Ensure that the user attempting to process the warranty has the necessary permissions and roles assigned in the SAP system.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.