How To Fix CRM_PRODUCT_WARRANTY006 - Combination of inclusive and exclusive entries is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 006

• Message text: Combination of inclusive and exclusive entries is not possible

What causes this issue?

You have maintained catalog data, or service data and have made entries
that have the <LS>Inclusive</> setting, and entries that are identified
as <LS>Exclusive</>.
This combination is not currently supported. All services, or all
catalog data must be flagged as either all <LS>Inclusive</> or all
<LS>Exclusive</>.

System Response

System terminates processing.

How to fix this error?

Update your entries for the catalog data, or for the service data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY006 - Combination of inclusive and exclusive entries is not possible ?

  The SAP error message CRM_PRODUCT_WARRANTY006 indicates that there is a conflict in the warranty entries defined for a product. Specifically, it arises when there is a combination of inclusive and exclusive warranty entries, which is not allowed in the system.
  Cause:
  
  Inclusive and Exclusive Warranty Entries: In SAP, warranties can be defined as either inclusive (covering the product and its components) or exclusive (covering only specific components or conditions). The error occurs when both types of entries are defined for the same product or warranty scenario, leading to ambiguity in how warranties should be applied.
  Configuration Issues: There may be misconfigurations in the warranty settings or in the product master data that lead to this conflict.
  Data Entry Errors: Incorrect data entry while defining warranties can also lead to this error.
  
  Solution:
  
  
  Review Warranty Definitions: Check the warranty definitions for the product in question. Ensure that you do not have both inclusive and exclusive warranties defined for the same product or warranty scenario.
  
  Go to the warranty management area in SAP and review the warranty conditions.
  Identify and modify or delete conflicting entries.
  
  
  
  Adjust Product Master Data: If the product has been incorrectly set up, you may need to adjust the product master data to ensure that the warranty entries are consistent.
  
  Navigate to the product master data and check the warranty settings.
  Make sure that the warranty types are correctly assigned.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for warranty management to understand the correct configuration and usage of inclusive and exclusive warranties.
  
  
  Testing: After making changes, test the warranty assignment again to ensure that the error is resolved.
  
  
  Seek Help from SAP Support: If the issue persists after checking the configurations and data, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on warranty management.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_WARRANTY for warranty management and CRMD_ORDER for managing service orders.
  Training and Documentation: Consider training sessions or documentation on warranty management in SAP CRM to better understand how to configure and manage warranties effectively.
  
  By following these steps, you should be able to resolve the error and ensure that your warranty configurations are set up correctly.