How To Fix CRM_PRODUCT_WARRANTY005 - Item number is not numerical

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 005

• Message text: Item number is not numerical

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY005 - Item number is not numerical ?

  The SAP error message CRM_PRODUCT_WARRANTY005 indicates that there is an issue with the item number being processed in the context of warranty management in SAP CRM. Specifically, the error states that the item number is not numerical, which means that the system expects a numerical value for the item number, but it has received a non-numerical value (such as letters or special characters).
  Cause:
  
  Incorrect Input: The item number entered in the transaction is not in a numerical format. This could be due to user error or incorrect data entry.
  Data Format Issues: The item number might be coming from an external system or file that has not been formatted correctly before being imported into SAP.
  Configuration Issues: There may be issues with the configuration of the item number field in the relevant SAP module, leading to incorrect validation rules.
  
  Solution:
  
  Check Input: Verify the item number being entered. Ensure that it is purely numerical and does not contain any letters, spaces, or special characters.
  Data Validation: If the item number is being imported from another system, ensure that the data is validated and cleaned before import. This may involve using data transformation tools or scripts to ensure the format is correct.
  Review Configuration: Check the configuration settings in SAP for the item number field. Ensure that the field is set to accept only numerical values and that there are no conflicting settings.
  Error Handling: Implement error handling in the application or process that generates or inputs the item number to catch and correct non-numerical values before they reach SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with warranty management, such as CRM_WARRANTY or related transactions.
  User Training: Ensure that users are trained on the correct format for entering item numbers and the importance of data integrity in warranty management processes.
  Debugging: If the issue persists, consider debugging the process to identify where the non-numerical value is being introduced.
  
  By following these steps, you should be able to resolve the CRM_PRODUCT_WARRANTY005 error and ensure that item numbers are correctly formatted for processing in SAP.