How To Fix CRM_PRODUCT_WARRANTY003 - You have changed the warranty basis

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 003

• Message text: You have changed the warranty basis

TRANSLATORS: Also changed in 7.0 SP04

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Existing warranty assignments may be affected if the new warranty basis
changes the scope of the warranty check (time-dependent or
counter-dependent).

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY003 - You have changed the warranty basis ?

  The SAP error message CRM_PRODUCT_WARRANTY003 typically indicates that there has been a change in the warranty basis for a product, which can lead to inconsistencies or issues in the warranty management process. This error often arises in the context of warranty management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error message is triggered when:
  
  Modification of Warranty Data: The warranty basis (such as warranty start date, duration, or conditions) has been modified after the warranty has already been created or assigned to a product.
  Inconsistent Data: The changes made to the warranty basis do not align with the existing warranty records, leading to potential conflicts in the system.
  Business Rules Violation: The changes may violate certain business rules or configurations set up in the SAP system regarding warranty management.
  
  Solution:
  To resolve the error, consider the following steps:
  
  Review Changes: Check the changes made to the warranty basis. Ensure that they are valid and do not conflict with existing warranty records.
  Revert Changes: If the changes are not necessary, consider reverting them to the previous state that was functioning correctly.
  Update Warranty Records: If the changes are required, you may need to update the existing warranty records to reflect the new warranty basis. This may involve:
  
  Adjusting the warranty start date or duration.
  Ensuring that all related documents and records are updated accordingly.
  
  
  Check Configuration: Review the warranty management configuration in SAP to ensure that it allows for the changes you are trying to make. This may involve consulting with your SAP administrator or support team.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on warranty management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to warranty management, such as:
  
  CRM_ORDER for managing service orders.
  CRM_WARRANTY for warranty management.
  
  
  User Roles and Authorizations: Ensure that the user making the changes has the appropriate authorizations to modify warranty data.
  Testing: After making changes, conduct thorough testing to ensure that the warranty management process works as expected without triggering errors.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with your specific SAP environment.