How To Fix CRM_PRODUCT_WARRANTY001 - Select a warranty basis

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 001

• Message text: Select a warranty basis

What causes this issue?

You have created or changed a warranty, but have not maintained the
mandatory field <ls>Warranty Reference</>.

System Response

The system terminates processing.

How to fix this error?

Enter a value in the <ls>Warranty Reference</> field.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY001 - Select a warranty basis ?

  The SAP error message CRM_PRODUCT_WARRANTY001 with the description "Select a warranty basis" typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a warranty basis to be selected before proceeding with warranty-related transactions.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Warranty Basis: The user has not selected a warranty basis for the product or service in question.
  Configuration Issues: The warranty management configuration may not be set up correctly, leading to the system not recognizing available warranty bases.
  Data Entry Error: The user may have overlooked the selection of a warranty basis during the transaction process.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Select a Warranty Basis:
  
  When prompted with the error, check the warranty selection field in the transaction you are working on.
  Ensure that you select an appropriate warranty basis from the available options.
  
  
  
  Check Configuration:
  
  If you are responsible for system configuration, verify that the warranty management settings are correctly configured in the SAP system.
  Ensure that warranty types and their corresponding bases are defined in the system.
  
  
  
  Review Product Master Data:
  
  Check the product master data to ensure that warranty information is correctly maintained.
  Make sure that the product has a valid warranty basis assigned.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on warranty management and the configuration of warranty bases.
  
  
  
  User Training:
  
  If the issue is recurring among multiple users, consider providing training on how to properly select warranty bases during transactions.
  
  
  
  Related Information:
  
  Warranty Management in SAP: This involves tracking and managing warranties for products sold, including warranty periods, coverage, and claims processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to warranty management, such as CRM_ORDER, CRM_PRODUCT, or others that may be applicable.
  SAP Notes: Check SAP Notes for any known issues or patches related to warranty management that may address this error.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.