How To Fix CRM_PRODUCT_WARRANTY000 - Select a warranty category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 000

• Message text: Select a warranty category

What causes this issue?

You have created or changed a warranty, however, you have not
maintained the mandatory field <ls>Warranty Category</>.

System Response

The system terminates processing.

How to fix this error?

Enter a value in the <ls>Warranty Category</> field.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY000 - Select a warranty category ?

  The SAP error message CRM_PRODUCT_WARRANTY000 with the description "Select a warranty category" typically occurs in the context of warranty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a warranty category to be selected before proceeding with a warranty-related transaction.
  Cause:
  
  Missing Warranty Category: The most common cause of this error is that the user has not selected a warranty category when trying to create or manage a warranty.
  Configuration Issues: There may be issues with the configuration of warranty categories in the system, such as missing entries or incorrect settings.
  User Role/Authorization: The user may not have the necessary authorizations to access or select warranty categories.
  
  Solution:
  
  Select a Warranty Category: Ensure that you select a valid warranty category from the available options in the system. This is usually done in the warranty management screen where you are prompted to enter warranty details.
  Check Configuration: If you are an administrator or have access to configuration settings, check the warranty category settings in the SAP system:
  
  Go to the relevant configuration transaction (e.g., SPRO) and navigate to the warranty management settings.
  Ensure that warranty categories are defined and active.
  
  
  User Authorization: Verify that the user has the necessary permissions to access warranty categories. This may involve checking user roles and authorizations in the SAP system.
  Consult Documentation: If the issue persists, refer to SAP documentation or help resources for warranty management to ensure that all necessary steps are being followed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Documentation: Review any training materials or user guides related to warranty management in SAP CRM to ensure proper usage of the functionality.
  
  If the problem continues after trying the above solutions, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.