How To Fix CRM_PRODUCT_WARRANTY002 - Warranty category cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_WARRANTY - Product Warranty

• Message number: 002

• Message text: Warranty category cannot be changed

What causes this issue?

You have changed the value in the <LS>Warranty Category
</> field. However, you cannot change the warranty category whilst in
change mode.

System Response

The system terminates processing.

How to fix this error?

Undo the change you made to the warranty category.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_WARRANTY002 - Warranty category cannot be changed ?

  The SAP error message CRM_PRODUCT_WARRANTY002 indicates that the warranty category for a product cannot be changed. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to modify the warranty details of a product that is already associated with certain warranty conditions or has been processed in a way that restricts changes to its warranty category.
  Cause:
  
  Existing Warranty Conditions: The product may already have existing warranty conditions that are linked to the current warranty category, making it impossible to change.
  Status of the Product: The product might be in a status that does not allow changes to warranty details (e.g., it may be in use, sold, or linked to a service order).
  Configuration Settings: There may be configuration settings in the system that restrict changes to warranty categories once they are set.
  Data Integrity Rules: SAP enforces data integrity rules that prevent changes that could lead to inconsistencies in warranty management.
  
  Solution:
  
  Check Existing Warranties: Review the existing warranty conditions associated with the product. If there are active warranties, you may need to remove or modify them before changing the warranty category.
  Product Status: Ensure that the product is in a status that allows for changes. If it is linked to any transactions (like sales orders or service orders), you may need to resolve those first.
  Consult Configuration: If you have access to the configuration settings, check if there are any restrictions set for changing warranty categories. You may need to consult with your SAP administrator or a functional consultant.
  Use Transaction Codes: Utilize relevant transaction codes (like CRM_ORDER or CRM_PRODUCT) to check the product details and warranty information.
  Documentation and Support: Refer to SAP documentation for warranty management or reach out to SAP support for assistance if the issue persists.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to warranty management that might provide additional insights or solutions.
  User Manuals: Review user manuals or guides specific to warranty management in SAP CRM for best practices and procedures.
  Training: Consider training sessions or workshops on warranty management in SAP CRM to better understand the processes and restrictions.
  
  If the problem continues after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP CRM for further investigation.