How To Fix CRM_PRODUCT_I_MD405 - Value &1 is not available in product group 2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I_MD - Product Data Message Class

• Message number: 405

• Message text: Value &1 is not available in product group 2

What causes this issue?

Value &V1& does not exist in product group 2.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you receive this message during the download from the OLTP R/3
system, align the Customizing settings of the OLTP system with those in
the CRM system. Check the following entries in each IMG:
OLTP, Material group
<ZK>Logistics - General -> Material Master -> Settings for Key Fields ->
Data Relevant to Sales and Distribution -> Define Material Groups</>.
CRM, Product group
<ZK>Customer Relationship Management -> Master Data -> Products ->
Special Settings for Sales Operations -> Define Product Groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I_MD405 - Value &1 is not available in product group 2 ?

  The SAP error message CRM_PRODUCT_I_MD405 indicates that a specific value (represented by &1) is not available in the specified product group (in this case, product group 2). This error typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product master data or product hierarchies.
  Cause:
  
  Missing Product Data: The value you are trying to use (e.g., a product or characteristic) is not defined or does not exist in the specified product group.
  Incorrect Product Group Assignment: The product may not be assigned to the correct product group, or the product group may not be properly configured.
  Data Inconsistency: There may be inconsistencies in the product master data or the product group configuration.
  Authorization Issues: The user may not have the necessary authorizations to access the product group or the specific value.
  
  Solution:
  
  
  Check Product Group Configuration:
  
  Navigate to the product group configuration in SAP and verify that the product group is correctly set up.
  Ensure that the value you are trying to use is indeed part of the product group.
  
  
  
  Verify Product Master Data:
  
  Check the product master data for the specific product or value. Ensure that it is correctly defined and assigned to the appropriate product group.
  If the product is missing, you may need to create it or assign it to the correct product group.
  
  
  
  Review Data Consistency:
  
  Run consistency checks on the product master data to identify any discrepancies or missing links.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review related data.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the product group and the associated values.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional context on the error message and related configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and MM01 (for creating materials) to manage product data.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered the same error.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.