How To Fix CRM_PRODUCT_I_MD403 - Value &1 is not available in product group 1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_I_MD - Product Data Message Class

• Message number: 403

• Message text: Value &1 is not available in product group 1

What causes this issue?

Value &V1& does not exist in product group 1.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you receive this message during the download from the OLTP R/3
system, align the Customizing settings of the OLTP system with those in
the CRM system. Check the following entries in each IMG:
OLTP, Material group
<ZK>Logistics - General -> Material Master -> Settings for Key Fields ->
Data Relevant to Sales and Distribution -> Define Material Groups</>.
CRM, Product group
<ZK>Customer Relationship Management -> Master Data -> Products ->
Special Settings for Sales Operations -> Define Product Groups</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_I_MD403 - Value &1 is not available in product group 1 ?

  The SAP error message CRM_PRODUCT_I_MD403 indicates that a specific value (in this case, &1) is not available in the specified product group (product group 1). This error typically occurs in the context of product management within the SAP Customer Relationship Management (CRM) module, particularly when dealing with product master data.
  Cause:
  
  Missing Product Data: The product or value you are trying to use is not defined in the specified product group. This could be due to the product not being created or not being assigned to the correct product group.
  Incorrect Product Group: The product group you are referencing may not be set up correctly or may not include the product you are trying to work with.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the product hierarchy or product group settings.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify if the product associated with the value &1 exists.
  Ensure that the product is assigned to the correct product group.
  
  
  
  Verify Product Group Settings:
  
  Check the configuration of the product group in the system. Make sure that the product group includes the necessary products and that the settings are correct.
  You can do this by navigating to the relevant configuration settings in the SAP system.
  
  
  
  Create or Update Product:
  
  If the product does not exist, create it and ensure it is assigned to the correct product group.
  If the product exists but is not assigned to the correct group, update the product's master data to include the correct product group.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any discrepancies in the product data.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on managing product groups and master data.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access relevant order management data.
  Master Data Management: Familiarize yourself with the concepts of master data management in SAP CRM, as this will help you understand how products and product groups are structured.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be specific fixes or updates provided by SAP.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.