How To Fix CRM_PRODUCT_CUSTMSG026 - Customer material number &1 cannot be loaded (business part. &2 missing)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 026

• Message text: Customer material number &1 cannot be loaded (business part. &2 missing)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG026 - Customer material number &1 cannot be loaded (business part. &2 missing) ?

  The SAP error message CRM_PRODUCT_CUSTMSG026 indicates that the system is unable to load the customer material number because the associated business partner is missing. This typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Advanced Business Application Programming (ABAP) when trying to access or manipulate customer-specific material data.
  Cause:
  
  Missing Business Partner: The primary cause of this error is that the business partner (BP) associated with the customer material number is not defined or is not active in the system.
  Data Inconsistency: There may be inconsistencies in the data where the customer material number is linked to a business partner that does not exist or is not properly configured.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the business partner data.
  
  Solution:
  
  
  Check Business Partner Configuration:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner ID mentioned in the error message (business partner &2).
  Ensure that the business partner exists and is active. If it does not exist, you will need to create it.
  
  
  
  Verify Customer Material Number:
  
  Check the customer material number (&1) in the relevant transaction (e.g., MM03 for material master).
  Ensure that it is correctly linked to the business partner.
  
  
  
  Data Consistency Check:
  
  Run any relevant reports or transactions to check for data consistency between customer materials and business partners.
  You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and manage business partner data.
  Consult with your SAP security team if you suspect authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and business partner management for any specific guidelines or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  MM03 - Display Material
  CRMD_ORDER - CRM Order Management
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Business Partner Roles: Ensure that the business partner has the correct roles assigned (e.g., customer role) to interact with the material number.
  
  By following these steps, you should be able to resolve the error CRM_PRODUCT_CUSTMSG026 and ensure that the customer material number can be loaded successfully.