How To Fix CRM_PRODUCT_CUSTMSG024 - EAN &1 does not correspond to the GTIN format and cannot be transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 024

• Message text: EAN &1 does not correspond to the GTIN format and cannot be transferred

What causes this issue?

EANs created for ERP materials do not comply with the GTIN format. These
EANs could therefore not be transferred to the CRM system.
EANs can only be transferred if they meet the following requirements
("GTIN format"):
The EAN does not contain any alphanumeric characters. It is numeric.
The EAN is 8, 12, 13, or 14 characters long. Any other lengths are not
supported. As the GTIN is a 14-digit number in the CRM system, the EAN
from ERP is padded with leading zeros.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG024 - EAN &1 does not correspond to the GTIN format and cannot be transferred ?

  The SAP error message CRM_PRODUCT_CUSTMSG024 indicates that the EAN (European Article Number) provided does not conform to the expected GTIN (Global Trade Item Number) format. This error typically arises when trying to create or update product data in SAP CRM, particularly when dealing with product master data that includes EAN/GTIN information.
  Cause:
  
  Invalid Format: The EAN/GTIN provided does not match the required length or structure. For example, GTIN-13 should be 13 digits long, while GTIN-8 should be 8 digits long.
  Leading Zeros: The EAN/GTIN may have leading zeros that are not being recognized correctly.
  Non-numeric Characters: The EAN/GTIN may contain non-numeric characters (e.g., letters, special characters).
  Incorrect Data Entry: There may have been a typographical error during data entry.
  
  Solution:
  
  Check the Format: Ensure that the EAN/GTIN is in the correct format. For GTIN-13, it should be exactly 13 digits long, and for GTIN-8, it should be 8 digits long.
  Remove Non-numeric Characters: Verify that the EAN/GTIN contains only numeric characters. Remove any letters or special characters.
  Leading Zeros: If the EAN/GTIN has leading zeros, ensure that they are included correctly and that the total length is appropriate.
  Data Validation: Implement validation checks in your data entry process to catch errors before they lead to this message.
  Consult Documentation: Refer to SAP documentation or guidelines for the specific requirements regarding EAN/GTIN formats.
  
  Related Information:
  
  GTIN Formats: Familiarize yourself with the different GTIN formats (GTIN-8, GTIN-12, GTIN-13, GTIN-14) and their respective requirements.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this issue or provide additional guidance.
  Master Data Management: Ensure that your product master data management processes are robust and include checks for EAN/GTIN validity.
  Testing: If you are developing or customizing functionality that involves EAN/GTIN, ensure thorough testing with valid and invalid data to catch potential issues early.
  
  By addressing the above points, you should be able to resolve the error and successfully transfer the EAN/GTIN data in SAP.