How To Fix CRM_PRODUCT_CUSTMSG022 - Immport of material type into hierarchy &1 not possible (note &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 022

• Message text: Immport of material type into hierarchy &1 not possible (note &2)

What causes this issue?

In the Customizing activity <LS>Assign Category Hierarchies to
Applications</> (transaction COMM_PRAPPLCAT), you have specified that
the hierarchy &V1& should be used for the application Product (03) and
the product type <LS>Material</>. This means that the material types
would be created in this hierarchy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete this setting in transaction COMM_PRAPPLCAT. If the hierarchy
R3PRODSTYP already exists, assign the hierarchy R3PRODSTYP to the
application Product. The material types will then be created in the
hierarchy R3PRODSTYP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG022 - Immport of material type into hierarchy &1 not possible (note &2) ?

  The SAP error message CRM_PRODUCT_CUSTMSG022 indicates that there is an issue with importing a material type into a hierarchy. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to manage product hierarchies and product master data.
  Cause:
  The error can be caused by several factors, including:
  
  Incorrect Material Type: The material type you are trying to import may not be compatible with the hierarchy you are working with.
  Hierarchy Structure: The hierarchy structure may not allow for the addition of the specified material type.
  Missing Configuration: There may be missing configuration settings in the system that prevent the import of the material type.
  Authorization Issues: The user may not have the necessary authorizations to perform the import operation.
  Data Integrity Issues: There may be issues with the data being imported, such as missing mandatory fields or incorrect data formats.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Material Type Compatibility: Verify that the material type you are trying to import is compatible with the hierarchy. Consult the documentation or configuration settings to ensure that the material type is allowed in the specified hierarchy.
  
  
  Review Hierarchy Structure: Examine the hierarchy structure to ensure that it is set up correctly and allows for the addition of the material type. You may need to adjust the hierarchy settings.
  
  
  Configuration Settings: Check the configuration settings in the SAP system related to product hierarchies and material types. Ensure that all necessary settings are in place.
  
  
  Authorization Check: Ensure that the user performing the import has the necessary authorizations to execute the operation. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  Data Validation: Validate the data being imported to ensure that it meets all required criteria. Check for missing fields, incorrect formats, or any other data integrity issues.
  
  
  Consult SAP Notes: The error message references a note (&2). Look up this note in the SAP Support Portal for specific guidance or patches that may address the issue.
  
  
  Logs and Traces: Check the application logs and traces for more detailed error messages that can provide additional context on the failure.
  
  
  Related Information:
  
  SAP Notes: Always check for relevant SAP Notes that may provide fixes or additional information regarding the error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for CRM product management and hierarchy management for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.