How To Fix CRM_PRODUCT_CUSTMSG023 - Import of product hierarchy into hierarchy &1 not possible (note &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 023

• Message text: Import of product hierarchy into hierarchy &1 not possible (note &2)

What causes this issue?

In the Customizing activity <LS>Assign Category Hierarchies to
Applications</> (transaction COMM_PRAPPLCAT), you have specified that
the hierarchy &V1& should be used for the application Sales (01). This
means that the product hierarchies from ERP would be created in this
hierarchy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete this setting in transaction COMM_PRAPPLCAT. If the hierarchy
R3PRODHIER already exists, assign the hierarchy R3PRODHIER to the
application Sales. The ERP product hierarchies will then be created in
the hierarchy R3PRODHIER.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG023 - Import of product hierarchy into hierarchy &1 not possible (note &2) ?

  The SAP error message CRM_PRODUCT_CUSTMSG023 indicates that there is an issue with importing a product hierarchy into a specified hierarchy level. This error typically arises during the process of importing product hierarchies into the SAP Customer Relationship Management (CRM) system.
  Cause:
  The error can be caused by several factors, including:
  
  Hierarchy Structure Issues: The hierarchy structure you are trying to import may not match the expected format or may have inconsistencies.
  Missing Data: Required data for the hierarchy nodes may be missing or incomplete.
  Incorrect Configuration: The configuration settings for the product hierarchy in the SAP system may not be set up correctly.
  Authorization Issues: The user performing the import may not have the necessary authorizations to modify the hierarchy.
  Data Integrity Issues: There may be data integrity issues, such as duplicate entries or invalid references in the hierarchy.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check the Hierarchy Structure: Review the structure of the product hierarchy you are trying to import. Ensure that it adheres to the required format and that all necessary nodes are included.
  Validate Data: Ensure that all required fields for each hierarchy node are populated correctly. Check for any missing or invalid data.
  Review Configuration: Verify the configuration settings for the product hierarchy in the SAP system. Ensure that they are set up correctly to allow for the import.
  Check Authorizations: Ensure that the user performing the import has the necessary authorizations to make changes to the product hierarchy.
  Consult SAP Notes: The error message references a note (&2). Look up this note in the SAP Support Portal for specific guidance or patches related to this error.
  Test with Sample Data: If possible, try importing a smaller or simpler hierarchy to see if the issue persists. This can help isolate the problem.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to check the status of the hierarchy and any related objects.
  
  Related Information:
  
  SAP Notes: Always check for relevant SAP Notes that may provide additional context or solutions for the error. The note number referenced in the error message can provide specific guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to product hierarchies and data import processes for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.