How To Fix CRM_PRODUCT_CUSTMSG023 - Import of product hierarchy into hierarchy &1 not possible (note &2)


CRM_PRODUCT_CUSTMSG023 - Overview

  • Message type: E = Error

  • Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

  • Message number: 023

  • Message text: Import of product hierarchy into hierarchy &1 not possible (note &2)

  • Show details Hide details
  • What causes this issue?

    In the Customizing activity <LS>Assign Category Hierarchies to
    Applications</> (transaction COMM_PRAPPLCAT), you have specified that
    the hierarchy &V1& should be used for the application Sales (01). This
    means that the product hierarchies from ERP would be created in this
    hierarchy.

    System Response

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

    How to fix this error?

    Delete this setting in transaction COMM_PRAPPLCAT. If the hierarchy
    R3PRODHIER already exists, assign the hierarchy R3PRODHIER to the
    application Sales. The ERP product hierarchies will then be created in
    the hierarchy R3PRODHIER.

    Procedure for System Administrators


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG023 - Import of product hierarchy into hierarchy &1 not possible (note &2) ?
    The SAP error message CRM_PRODUCT_CUSTMSG023 indicates that there is an issue with importing a product hierarchy into a specified hierarchy level. This error typically arises during the process of importing product hierarchies into the SAP Customer Relationship Management (CRM) system.
    
    Cause: The error can be caused by several factors, including: Hierarchy Structure Issues: The hierarchy structure you are trying to import may not match the expected format or may have inconsistencies. Missing Data: Required data for the hierarchy nodes may be missing or incomplete. Incorrect Configuration: The configuration settings for the product hierarchy in the SAP system may not be set up correctly. Authorization Issues: The user performing the import may not have the necessary authorizations to modify the hierarchy. Data Integrity Issues: There may be data integrity issues, such as duplicate entries or invalid references in the hierarchy.
    Solution: To resolve the error, you can take the following steps: Check the Hierarchy Structure: Review the structure of the product

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