How To Fix CRM_PRODUCT_CUSTMSG025 - Customer material number &1 cannot be loaded (material &2 is missing)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PRODUCT_CUSTMSG - CRM Product - Customer-Specific Messages

• Message number: 025

• Message text: Customer material number &1 cannot be loaded (material &2 is missing)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PRODUCT_CUSTMSG025 - Customer material number &1 cannot be loaded (material &2 is missing) ?

  The SAP error message CRM_PRODUCT_CUSTMSG025 indicates that the system is unable to load a customer material number because the corresponding material is missing. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or process customer-specific data related to materials.
  Cause:
  
  Missing Material Master Data: The material number (&2) that is supposed to be associated with the customer material number (&1) does not exist in the material master.
  Data Synchronization Issues: There may be a synchronization issue between the CRM system and the ERP system (like SAP ECC or S/4HANA) where the material data has not been updated or transferred correctly.
  Incorrect Configuration: The configuration settings for customer-material relationships may not be set up correctly, leading to the inability to find the material.
  Authorization Issues: The user may not have the necessary authorizations to view or access the material data.
  
  Solution:
  
  Check Material Master: Verify that the material number (&2) exists in the material master. You can do this by using transaction code MM03 in the SAP GUI to check if the material is created and active.
  Create Missing Material: If the material does not exist, you will need to create it using transaction code MM01.
  Check Customer Material Info Record: Ensure that the customer material number (&1) is correctly linked to the material number (&2) in the customer-material info record. You can check this using transaction code VD51 (for sales) or VD02 (for changes).
  Data Synchronization: If you suspect a synchronization issue, check the data transfer logs between CRM and ERP. You may need to re-trigger the data transfer or check for any errors in the middleware (like SAP PI/PO).
  Authorization Check: Ensure that the user has the necessary authorizations to access the material data. This can be checked with the help of your SAP security team.
  Consult Documentation: Review any relevant SAP documentation or notes related to this error message for additional troubleshooting steps or patches.
  
  Related Information:
  
  Transaction Codes: MM03 (Display Material), MM01 (Create Material), VD51 (Create Customer Material Info Record), VD02 (Change Customer Material Info Record).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solution.