How To Fix CRM_PREFILL_SRVQ021 - Transaction type &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 021

• Message text: Transaction type &1 not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ021 - Transaction type &1 not found ?

  The SAP error message CRM_PREFILL_SRVQ021 indicates that a specific transaction type (denoted by &1) is not found in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process a transaction that relies on a specific transaction type that has not been defined or is not available in the system.
  Cause:
  
  Missing Transaction Type: The transaction type specified in the error message does not exist in the system. This could be due to incorrect configuration or the transaction type not being created.
  Incorrect Configuration: The transaction type may not be properly configured in the system, leading to it being unrecognized.
  Authorization Issues: The user may not have the necessary authorizations to access the specified transaction type.
  Transport Issues: If the transaction type was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration area for CRM.
  Check if the transaction type exists under the relevant node (e.g., Sales Order, Service Order, etc.).
  If it does not exist, you may need to create it or ensure it is properly configured.
  
  
  
  Create or Modify Transaction Type:
  
  If the transaction type is missing, you can create it by following the configuration steps in the CRM customizing settings.
  Ensure that all necessary parameters and settings are correctly defined.
  
  
  
  Check Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the transaction type.
  You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Transport Issues:
  
  If the transaction type was recently transported, check the transport logs to ensure that it was successfully imported.
  You may need to re-transport the configuration or manually create the transaction type in the target system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific transaction type and its configuration for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.