How To Fix CRM_PREFILL_SRVQ023 - Customizing for transaction type &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 023

• Message text: Customizing for transaction type &1 not found

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ023 - Customizing for transaction type &1 not found ?

  The SAP error message CRM_PREFILL_SRVQ023 indicates that there is a problem with the configuration of a specific transaction type in the SAP Customer Relationship Management (CRM) system. The message typically states that the customizing for the specified transaction type (&1) is not found, which means that the system cannot locate the necessary configuration settings for that transaction type.
  Cause:
  
  Missing Customizing Settings: The transaction type specified in the error message has not been properly configured in the system. This could be due to a missing entry in the customizing tables.
  Incorrect Transaction Type: The transaction type being referenced may be incorrect or misspelled.
  Transport Issues: If the customizing settings were transported from another system, there may have been an issue during the transport process, leading to missing configurations.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the customizing settings for the transaction type.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant customizing path for CRM transaction types.
  Ensure that the transaction type in question is defined and properly configured.
  
  
  
  Verify Transaction Type:
  
  Double-check the transaction type being used in the application. Ensure that it is correctly spelled and corresponds to an existing configuration.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs for any errors or issues. Ensure that all necessary customizing requests have been successfully imported.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the customizing settings. This can be done by checking the user roles and authorizations in transaction SU01.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific transaction type for additional guidance on required configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches related to the error.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Customizing Implementation Guide
  SE11 - Data Dictionary (to check table entries)
  SE80 - Object Navigator (to check for related objects)
  
  
  
  Customizing Tables: 
  
  Check relevant tables such as CRMD_ORDER_TYPE for transaction types and their configurations.
  
  
  
  SAP Notes: 
  
  Search for SAP Notes related to CRM_PREFILL_SRVQ023 in the SAP Support Portal for any known issues or fixes.
  
  
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PREFILL_SRVQ023 error message.