How To Fix CRM_PREFILL_SRVQ020 - Transaction type &1 cannot be used for the creation of a service request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 020

• Message text: Transaction type &1 cannot be used for the creation of a service request

What causes this issue?

Transaction type &V1& cannot be used for the creation of a service
request.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change transaction type &V1& to a compatible transaction type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ020 - Transaction type &1 cannot be used for the creation of a service request ?

  The SAP error message CRM_PREFILL_SRVQ020 indicates that the transaction type specified (denoted as &1) cannot be used for the creation of a service request in the SAP Customer Relationship Management (CRM) system. This error typically arises when the transaction type is not configured correctly or is not allowed for the specific operation you are trying to perform.
  Causes:
  
  Incorrect Configuration: The transaction type may not be configured to allow the creation of service requests. This could be due to missing settings in the customizing of the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to create a service request with the specified transaction type.
  Business Role Restrictions: The business role assigned to the user may not include permissions for the specified transaction type.
  Status Profile: The status profile associated with the transaction type may not allow the creation of service requests.
  System Settings: There may be system-wide settings that restrict the use of certain transaction types for specific operations.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant customizing settings for CRM.
  Check the configuration for transaction types under Customer Relationship Management -> Service -> Service Request -> Define Transaction Types.
  Ensure that the transaction type is set up correctly to allow the creation of service requests.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to create service requests with the specified transaction type.
  Use transaction code SU53 to check for authorization issues after the error occurs.
  
  
  
  Examine Business Roles:
  
  Check the business role assigned to the user and ensure it includes the necessary permissions for the transaction type in question.
  
  
  
  Check Status Profile:
  
  Review the status profile associated with the transaction type to ensure it allows the creation of service requests.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the transaction type and its allowed operations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Types: Transaction types in SAP CRM define the behavior and characteristics of business transactions. Each transaction type can have specific settings that determine how it can be used.
  Service Requests: Service requests are used in CRM to manage customer inquiries, issues, or requests for service. Proper configuration is essential for effective service management.
  Customizing in SAP: Customizing settings in SAP are crucial for tailoring the system to meet business requirements. Regular audits of these settings can help prevent issues like the one described.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.