How To Fix CRM_PREFILL_SRVQ020 - Transaction type &1 cannot be used for the creation of a service request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 020

• Message text: Transaction type &1 cannot be used for the creation of a service request

What causes this issue?

Transaction type &V1& cannot be used for the creation of a service
request.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change transaction type &V1& to a compatible transaction type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ020 - Transaction type &1 cannot be used for the creation of a service request ?

  The SAP error message CRM_PREFILL_SRVQ020 indicates that the transaction type specified (denoted as &1) cannot be used for the creation of a service request in the SAP Customer Relationship Management (CRM) system. This error typically arises when the transaction type is not configured correctly or is not allowed for the specific operation you are trying to perform.
  Causes:
  
  Incorrect Configuration: The transaction type may not be configured to allow the creation of service requests. This could be due to missing settings in the customizing of the CRM system.
  Authorization Issues: The user may not have the necessary authorizations to create a service request with the specified transaction type.
  Business Role Restrictions: The business role assigned to the user may not include permissions for the specified transaction type.
  Status Profile: The status profile associated with the transaction type may not allow the creation of service requests.
  System Settings: There may be system-wide settings that restrict the use