How To Fix CRM_PREFILL_SRVQ019 - Exception occurred; no business partner found for user name &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PREFILL_SRVQ -

• Message number: 019

• Message text: Exception occurred; no business partner found for user name &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PREFILL_SRVQ019 - Exception occurred; no business partner found for user name &1 ?

  The SAP error message CRM_PREFILL_SRVQ019 indicates that the system could not find a business partner associated with the specified user name. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to pre-fill data related to a business partner, such as when creating or processing a transaction.
  Cause:
  
  Missing Business Partner: The most common cause is that the user name provided does not have an associated business partner in the system.
  Incorrect User Name: The user name might be misspelled or not correctly entered.
  User Not Assigned: The user may not be assigned to any business partner in the CRM system.
  Data Synchronization Issues: There may be issues with data synchronization between the user master data and business partner data.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the user name in question and verify if a business partner exists for that user.
  If not, create a new business partner and ensure it is correctly linked to the user.
  
  
  
  Verify User Master Data:
  
  Use transaction code SU01 to check the user master data for the user name.
  Ensure that the user is correctly set up and that the necessary roles and authorizations are assigned.
  
  
  
  Link User to Business Partner:
  
  If the user exists but is not linked to a business partner, you can link them by editing the business partner data and assigning the user.
  
  
  
  Check for Data Synchronization:
  
  If your system uses multiple clients or systems, ensure that the business partner data is synchronized across all relevant systems.
  
  
  
  Consult with Basis Team:
  
  If the issue persists, consult with your SAP Basis team to check for any underlying issues with the system configuration or data consistency.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SU01: User Maintenance
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on business partner management and user administration for best practices.
  
  By following these steps, you should be able to resolve the CRM_PREFILL_SRVQ019 error and ensure that the user is correctly associated with a business partner in the SAP CRM system.