How To Fix CRM_PML116 - Test Send: Marketing prospect &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 116

• Message text: Test Send: Marketing prospect &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML116 - Test Send: Marketing prospect &1 does not exist ?

  The SAP error message CRM_PML116 indicates that a marketing prospect with the specified identifier does not exist in the system. This error typically occurs when you are trying to send a test message or perform an action related to a marketing prospect that the system cannot find.
  Cause:
  
  Non-Existent Prospect: The marketing prospect ID you are trying to use does not exist in the database.
  Incorrect ID: There may be a typo or incorrect ID being used in the transaction.
  Data Deletion: The prospect may have been deleted or archived, making it unavailable for the current operation.
  Authorization Issues: The user may not have the necessary permissions to view or access the marketing prospect data.
  
  Solution:
  
  Verify the Prospect ID: Double-check the marketing prospect ID you are using to ensure it is correct and exists in the system.
  Check Database: Use transaction codes like CRMD_ORDER or relevant reports to search for the marketing prospect and confirm its existence.
  Review Deletion/Archiving: If the prospect was deleted or archived, you may need to restore it or create a new prospect.
  User Authorization: Ensure that the user has the necessary authorizations to access marketing prospects. You may need to consult with your SAP security team.
  Consult Documentation: Review SAP documentation or help resources for any specific notes related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_MKTPL, or others that pertain to marketing prospects.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.