How To Fix CRM_PML117 - Test Send: Document &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 117

• Message text: Test Send: Document &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML117 - Test Send: Document &1 does not exist ?

  The SAP error message CRM_PML117 indicates that a test send operation is being attempted for a document that does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send a document (like an email, order confirmation, etc.) for which the system cannot find the corresponding record.
  Causes:
  
  Document Deletion: The document you are trying to send may have been deleted or does not exist in the database.
  Incorrect Document Number: The document number provided in the test send operation may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to access the document.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the document not being available.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the document from being recognized.
  
  Solutions:
  
  Verify Document Existence: Check if the document number you are trying to send actually exists in the system. You can do this by searching for the document in the relevant transaction or using the appropriate report.
  Check for Deletion: If the document was deleted, you may need to recreate it or restore it from a backup if possible.
  Correct Document Number: Ensure that the document number is entered correctly in the test send function.
  User Authorizations: Verify that the user has the necessary authorizations to access and send the document. You may need to consult with your SAP security team.
  Review Configuration: Check the configuration settings related to document handling and test sending in the CRM system. Ensure that all necessary settings are correctly configured.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SOST for monitoring send requests.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a bug or a more complex issue.
  Documentation: Review SAP documentation related to CRM document management and test sending processes for more detailed guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.