How To Fix CRM_PML118 - Test Send: Business partner &1 does not exist in role '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 118

• Message text: Test Send: Business partner &1 does not exist in role '&2'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML118 - Test Send: Business partner &1 does not exist in role '&2' ?

  The SAP error message CRM_PML118 indicates that there is an issue with a business partner (BP) not being found in a specific role during a test send operation in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios where the system is trying to process or send data related to a business partner, but it cannot find the required role assignment for that partner.
  Cause:
  
  Missing Business Partner Role: The business partner specified in the error message does not have the required role assigned. In SAP CRM, business partners can have multiple roles (e.g., customer, vendor, contact person), and the system expects the BP to have a specific role for the operation being performed.
  Incorrect Business Partner ID: The business partner ID provided may be incorrect or may not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP CRM and SAP ERP).
  Configuration Issues: The configuration for business partner roles may not be set up correctly in the system.
  
  Solution:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner ID mentioned in the error message.
  Verify that the required role (indicated by &2 in the error message) is assigned to the business partner. If not, you will need to assign the appropriate role.
  
  
  
  Verify Business Partner ID:
  
  Ensure that the business partner ID is correct and exists in the system. If it does not exist, you may need to create it or correct the ID being used.
  
  
  
  Review Configuration:
  
  Check the configuration settings for business partner roles in the SAP system. Ensure that the roles are correctly defined and that the necessary settings are in place.
  
  
  
  Data Synchronization:
  
  If you are working in a landscape with multiple systems (e.g., SAP CRM and SAP ERP), ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to business partner management and the specific error message for additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner Maintenance
  CRMD_ORDER: CRM Order Management (to check related transactions)
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Role Management: Familiarize yourself with how roles are managed in SAP CRM, as this is crucial for resolving issues related to business partners.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PML118 error message.