How To Fix CRM_PML120 - Test send: &1 is not a valid contact person for the channel partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 120

• Message text: Test send: &1 is not a valid contact person for the channel partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML120 - Test send: &1 is not a valid contact person for the channel partner ?

  The SAP error message CRM_PML120 indicates that there is an issue with the contact person associated with a channel partner in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the contact person you are trying to use is not valid for the specified channel partner during a test send operation.
  Cause:
  
  Invalid Contact Person: The contact person you are trying to use may not be correctly assigned to the channel partner in the system.
  Data Inconsistency: There may be inconsistencies in the master data for the channel partner or the contact person.
  Inactive Contact Person: The contact person may be inactive or not properly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the contact person or the channel partner.
  
  Solution:
  
  
  Check Contact Person Assignment:
  
  Go to the channel partner's master data and verify that the contact person is correctly assigned.
  Ensure that the contact person is linked to the correct channel partner.
  
  
  
  Verify Contact Person Status:
  
  Check if the contact person is active and has the necessary details filled out in their master data.
  If the contact person is inactive, you may need to activate them or select a different contact person.
  
  
  
  Review Data Consistency:
  
  Ensure that there are no inconsistencies in the data related to the channel partner and the contact person.
  You may need to run data consistency checks or reports to identify any discrepancies.
  
  
  
  Check Authorizations:
  
  Ensure that the user performing the operation has the necessary authorizations to access both the channel partner and the contact person.
  
  
  
  Test with Different Contact Person:
  
  If the issue persists, try using a different contact person to see if the error is specific to the one you are currently using.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage and check the details of the channel partner and contact person.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PML120 error message.