How To Fix CRM_PML114 - Test Send: Use input help to select country for fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 114

• Message text: Test Send: Use input help to select country for fax number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML114 - Test Send: Use input help to select country for fax number ?

  The SAP error message CRM_PML114 indicates that there is an issue with the country code for a fax number in the system. This error typically occurs when the system expects a valid country code to be provided for the fax number, but it is either missing or incorrectly formatted.
  Cause:
  
  Missing Country Code: The country code for the fax number is not provided.
  Invalid Country Code: The country code entered does not match any valid entries in the system.
  Incorrect Format: The fax number may not be in the expected format, which includes the country code.
  Configuration Issues: There may be issues with the configuration of the country codes in the system.
  
  Solution:
  
  Use Input Help: The error message suggests using the input help (F4 help) to select a valid country code. This can usually be done by clicking on the field or pressing F4 to see a list of valid country codes.
  Check Fax Number Format: Ensure that the fax number is entered in the correct format, which typically includes the country code followed by the local number.
  Validate Configuration: Check the configuration settings in the SAP system to ensure that the country codes are correctly defined and that the fax number field is set up to accept them.
  Data Entry: If you are entering the fax number manually, double-check for any typos or errors in the country code or the number itself.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on entering fax numbers and country codes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Permissions: Ensure that the user has the necessary permissions to access and modify the fax number fields.
  System Updates: If the issue persists, consider checking if there are any pending updates or patches for the SAP system that might resolve known issues related to this error.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.