How To Fix CRM_PML112 - Test Send: SMS number contains a character that is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 112

• Message text: Test Send: SMS number contains a character that is not allowed

What causes this issue?

SMS number contains a character that is not allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Allowed characters are numbers, spaces and the "+" sign as the leading
character. Check the SMS number.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML112 - Test Send: SMS number contains a character that is not allowed ?

  The SAP error message CRM_PML112 indicates that there is an issue with the SMS number format in the context of sending SMS messages through the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the SMS number contains a character that is not allowed.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Invalid Characters: The SMS number may contain characters that are not valid for phone numbers, such as letters, special characters (e.g., @, #, $, etc.), or spaces.
  Incorrect Format: The number may not be in the expected format, such as missing the country code or having an incorrect number of digits.
  Leading or Trailing Spaces: There may be unintended spaces before or after the number.
  Configuration Issues: There may be settings in the system that define what constitutes a valid SMS number, and the number being used does not comply with these settings.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the SMS Number: Verify that the SMS number is correctly formatted. It should typically include:
  
  Country code (e.g., +1 for the USA)
  Only numeric digits (0-9)
  No spaces, letters, or special characters
  
  
  
  Remove Invalid Characters: Ensure that the SMS number does not contain any invalid characters. Remove any letters, special characters, or spaces.
  
  
  Format the Number Correctly: Make sure the number follows the correct format for the region you are sending the SMS to. For example, in many cases, the format should be +<country_code><number>.
  
  
  Check for Leading/Trailing Spaces: Ensure there are no leading or trailing spaces in the SMS number.
  
  
  Review System Configuration: If the issue persists, check the configuration settings in the SAP system related to SMS sending. There may be specific rules or patterns defined that the number must adhere to.
  
  
  Test with a Valid Number: Try sending an SMS to a known valid number to see if the issue is with the specific number you are using.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes or the SAP Support Portal for any known issues or updates related to SMS sending in CRM.
  Documentation: Review the SAP CRM documentation for guidelines on SMS integration and number formatting.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and correct the issue causing the CRM_PML112 error.