How To Fix CRM_PML111 - Test Send: Fax number contains a character that is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 111

• Message text: Test Send: Fax number contains a character that is not allowed

What causes this issue?

Fax number contains a character that is not allowed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The fax number contains a character that is not allowed. Allowed
characters are numbers and spaces.
Enter the country in the separate field.
Check the fax number.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML111 - Test Send: Fax number contains a character that is not allowed ?

  The SAP error message CRM_PML111 indicates that there is an issue with the fax number format in the system. Specifically, it means that the fax number contains characters that are not allowed according to the system's validation rules.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Invalid Characters: The fax number may contain characters that are not permitted, such as letters, special characters (other than allowed symbols like "+", "-", or spaces), or punctuation.
  Incorrect Format: The fax number may not conform to the expected format, which can vary based on country or region.
  Leading or Trailing Spaces: There may be unintended spaces before or after the fax number.
  Configuration Issues: The system may have specific configuration settings that define what constitutes a valid fax number.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Fax Number:
  
  Review the fax number for any invalid characters. Ensure that it only contains digits and any allowed symbols (like "+", "-", or spaces).
  Remove any letters or special characters that are not permitted.
  
  
  
  Format the Fax Number Correctly:
  
  Ensure that the fax number is formatted correctly according to the expected standards for your region. For example, it may need to include the country code.
  
  
  
  Trim Spaces:
  
  Check for and remove any leading or trailing spaces in the fax number field.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for the correct format of fax numbers in the system.
  
  
  
  Test the Changes:
  
  After making the necessary corrections, attempt to send the fax again to see if the error persists.
  
  
  
  Configuration Review:
  
  If the issue continues, it may be necessary to review the configuration settings in the SAP system related to fax number validation. This may require assistance from your SAP Basis or technical team.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Guides: Refer to user manuals or training materials for your specific SAP CRM version, as they may contain information on how to properly enter and validate fax numbers.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and correct the issue causing the CRM_PML111 error message.