How To Fix CRM_PML107 - Test Send: Error during sending process for personalized mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 107

• Message text: Test Send: Error during sending process for personalized mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML107 - Test Send: Error during sending process for personalized mail ?

  The SAP error message CRM_PML107, which indicates "Test Send: Error during sending process for personalized mail," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with sending personalized emails. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: The email sending configuration in SAP CRM may not be set up correctly. This includes settings related to the SMTP server or the email sending profiles.
  Authorization Problems: The user may not have the necessary authorizations to send emails from the CRM system.
  Missing or Incorrect Data: The personalized mail may be missing required fields or contain incorrect data that prevents it from being sent.
  Technical Errors: There may be underlying technical issues, such as problems with the email server or network connectivity.
  Email Format Issues: The format of the email content may not be compatible with the email client or server.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the SMTP server is correctly configured and reachable.
  Check the settings in transaction code SCOT (SAPconnect) to ensure that the email sending method is properly configured.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction code SU53 or by reviewing the user's roles and profiles.
  
  
  
  Validate Data:
  
  Review the data being used for the personalized mail. Ensure that all required fields are populated and that the data is valid.
  Check for any errors in the template or the data source used for the personalized mail.
  
  
  
  Check Logs:
  
  Review the application logs for more detailed error messages. You can use transaction code SLG1 to check for logs related to the email sending process.
  Look for any specific error messages that can provide more insight into the issue.
  
  
  
  Test Email Functionality:
  
  Perform a test send of a simple email to verify that the email functionality is working correctly. This can help isolate whether the issue is with the specific personalized mail or with the email sending configuration in general.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings
  SOST: Outbound emails sent from the SAP system
  SLG1: Application log viewer
  SU53: Authorization check
  
  
  
  Documentation: Refer to the official SAP documentation for CRM and SAPconnect for detailed configuration and troubleshooting steps.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or consult with a technical expert familiar with SAP CRM and email configurations.