How To Fix CRM_PML106 - Test Send: Error during generation of personalized response code

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 106

• Message text: Test Send: Error during generation of personalized response code

What causes this issue?

Error generating the personalized response code (PRC).

System Response

An error occurred during the generation of the PRC. This PRC was
inserted in the mail form to be used and is generated for each business
partner during the execution.

How to fix this error?

Contact technical support, or do the following:
Check the available numbers of the number range object MKT_ICRH
(transaction SNRO):
Check if the number range interval needs to be extended
Check if the number range interval has been maintained in the current
client
Check whether an active implementation of Business Add-In
CRM_MKT_PRC_CONVERT exists. Check the code in method
CONVERT_NUMBER_TO_BASE31. Make sure that the return parameter
EV_ICRH_PRC (corresponds to the PRC in personalized mails) for this
method is not blank. If the PRC is blank, a message is issued and the
execution is terminated.
Restart the execution.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML106 - Test Send: Error during generation of personalized response code ?

  The SAP error message CRM_PML106, which indicates "Test Send: Error during generation of personalized response code," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when there is an issue with generating a personalized response for a test send of a marketing campaign or communication.
  Causes:
  
  Missing Data: The error may arise if there are missing or incomplete data fields required for generating the personalized response.
  Configuration Issues: Incorrect configuration settings in the CRM system related to the marketing or communication management module can lead to this error.
  Template Issues: If the template used for the personalized response is not set up correctly or is missing required elements, it can cause this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the test send can also lead to this error.
  System Bugs: Occasionally, there may be bugs or issues in the specific version of SAP CRM being used.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields and data are filled out correctly in the marketing campaign or communication setup.
  Review Configuration: Verify the configuration settings in the CRM system related to the marketing and communication management. Ensure that all necessary settings are correctly configured.
  Validate Templates: Check the templates used for the personalized response. Ensure that they are correctly set up and contain all required elements.
  User Authorizations: Confirm that the user has the necessary authorizations to perform the test send. If not, adjust the user roles and permissions accordingly.
  Debugging: If the issue persists, consider using debugging tools in SAP to trace the error and identify the root cause.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM marketing and communication management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PML106 error in your SAP system.