How To Fix CRM_PML104 - Test Send: Enter a recipient SMS number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 104

• Message text: Test Send: Enter a recipient SMS number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML104 - Test Send: Enter a recipient SMS number ?

  The SAP error message CRM_PML104 ("Test Send: Enter a recipient SMS number") typically occurs in the context of sending SMS messages through the SAP Customer Relationship Management (CRM) system. This error indicates that the system requires a recipient's SMS number to proceed with the test send operation.
  Cause:
  The error is triggered when the user attempts to send a test SMS without specifying a recipient's mobile number. The system expects a valid SMS number to be entered in the appropriate field before it can process the request.
  Solution:
  To resolve this error, follow these steps:
  
  
  Enter a Recipient SMS Number:
  
  Navigate to the SMS sending interface in your SAP CRM system.
  Locate the field designated for the recipient's SMS number.
  Enter a valid mobile number in the correct format (including country code if necessary).
  
  
  
  Check Number Format:
  
  Ensure that the number is formatted correctly. For example, it should not contain any spaces, special characters, or letters.
  The number should typically start with a '+' followed by the country code and the local number (e.g., [phone]).
  
  
  
  Test Send Again:
  
  After entering the recipient's SMS number, attempt to send the test SMS again.
  If the number is valid and all other configurations are correct, the test send should proceed without errors.
  
  
  
  Related Information:
  
  Configuration: Ensure that the SMS gateway and related configurations in your SAP system are set up correctly. This includes checking the connection to the SMS service provider and ensuring that the necessary authorizations are in place.
  User Permissions: Verify that the user has the necessary permissions to send SMS messages within the SAP CRM system.
  Logs and Monitoring: If issues persist, check the system logs for any additional error messages or warnings that may provide further insight into the problem.
  Documentation: Refer to SAP documentation or help resources for more detailed information on SMS functionality and troubleshooting within the CRM module.
  
  By following these steps, you should be able to resolve the CRM_PML104 error and successfully send test SMS messages.