How To Fix CRM_PML105 - Test Send: Enter a complete recipient fax number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 105

• Message text: Test Send: Enter a complete recipient fax number

What causes this issue?

You have not entered a number and a country.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to send a fax, you must enter a number and a country.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML105 - Test Send: Enter a complete recipient fax number ?

  The SAP error message CRM_PML105 indicates that when attempting to send a test fax, the system requires a complete recipient fax number. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module when trying to send documents or communications via fax.
  Cause:
  The error occurs because the fax number provided is either incomplete or not formatted correctly. The system expects a valid fax number that includes all necessary components, such as the country code, area code, and the actual fax number.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check the Fax Number: Ensure that the fax number you are trying to use is complete. It should include:
  
  Country code (e.g., +1 for the USA)
  Area code (if applicable)
  The actual fax number
  
  
  
  Format the Fax Number: Make sure the fax number is formatted correctly. For example, a valid format might look like this: [phone].
  
  
  Update the Recipient Information: If you are using a recipient from the database, check the recipient's details in the CRM system to ensure that the fax number is correctly entered and saved.
  
  
  Test with a Different Number: If the issue persists, try using a different fax number to see if the problem is specific to the number you are currently using.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for any specific formatting requirements or additional settings that may be necessary for fax communication.
  
  
  Contact Support: If you have verified the fax number and the issue continues, consider reaching out to your SAP support team for further assistance. They may be able to provide insights specific to your system configuration.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional troubleshooting steps.
  System Configuration: Ensure that the fax communication settings in your SAP system are correctly configured. This includes checking the communication method settings and ensuring that the fax server (if applicable) is properly set up.
  User Permissions: Verify that you have the necessary permissions to send faxes from the SAP system.
  
  By following these steps, you should be able to resolve the CRM_PML105 error and successfully send test faxes from your SAP system.