How To Fix CRM_PML103 - Test Send: Enter a recipient e-mail address and a sender

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 103

• Message text: Test Send: Enter a recipient e-mail address and a sender

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML103 - Test Send: Enter a recipient e-mail address and a sender ?

  The SAP error message CRM_PML103 indicates that when attempting to perform a test send of an email, the system requires both a recipient email address and a sender email address to be specified. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when using the email functionality.
  Cause:
  The error is caused by the absence of either:
  
  A recipient email address: The email address to which the test email is to be sent.
  A sender email address: The email address from which the test email is sent.
  
  Both of these fields must be filled out for the system to process the email sending request.
  Solution:
  To resolve this error, you need to ensure that both the recipient and sender email addresses are provided. Here are the steps to do this:
  
  
  Access the Email Sending Functionality: Navigate to the area in SAP CRM where you are trying to send the email (e.g., a marketing campaign, a customer interaction, etc.).
  
  
  Locate the Email Fields: Look for the fields where you can enter the recipient and sender email addresses.
  
  
  Enter the Recipient Email Address: Input a valid email address in the recipient field.
  
  
  Enter the Sender Email Address: Input a valid email address in the sender field. This could be a generic email address for your organization or a specific user's email address.
  
  
  Perform the Test Send Again: After entering both email addresses, attempt to perform the test send again.
  
  
  Related Information:
  
  
  Email Configuration: Ensure that your SAP system is properly configured for email sending. This includes settings in transaction SCOT (SAPconnect) where you can configure the SMTP settings.
  
  
  User Authorizations: Make sure that the user performing the action has the necessary authorizations to send emails.
  
  
  Email Format: Ensure that the email addresses entered are in the correct format (e.g., [e-mail]).
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or updates related to email functionality in your version of SAP CRM.
  
  
  Testing: If you continue to experience issues, consider testing with different email addresses or checking the system logs for more detailed error messages.
  
  
  By following these steps, you should be able to resolve the CRM_PML103 error and successfully send test emails from your SAP CRM system.