How To Fix CRM_PML101 - Test Send: Personalized mail is empty and could not be sent

CRM_PML101 - Overview

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 101

• Message text: Test Send: Personalized mail is empty and could not be sent

What causes this issue?

You are trying to send an empty personalized mail to a recipient.
The personalized mail could be empty because of the following reasons:
No text elements are available in the specified language
The conditions are not valid for the business partner used for the test
send (if the <LS>Check Conditions</> indicator is selected)

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PML101 - Details

• The SAP error message CRM_PML101 indicates that a test send of a personalized mail could not be completed because the mail content is empty. This typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send personalized emails, often as part of a marketing campaign or customer communication.
  
  Cause:
  
  Empty Mail Template: The email template being used for the personalized mail might not have any content. This can happen if the template was not properly created or if the content was deleted.
  Missing Data: The data required to populate the email template (like recipient information or dynamic content) might be missing or not correctly mapped.
  Incorrect Configuration: There may be issues with the configuration of the email sending process, such as incorrect settings in the communication management or email service settings.
  Technical Issues: There could be underlying technical issues, such as problems with the email server or connectivity issues.
  
  
  Solution:
  
  
  Check Email Template:
  
  Go