How To Fix CRM_PML101 - Test Send: Personalized mail is empty and could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 101

• Message text: Test Send: Personalized mail is empty and could not be sent

What causes this issue?

You are trying to send an empty personalized mail to a recipient.
The personalized mail could be empty because of the following reasons:
No text elements are available in the specified language
The conditions are not valid for the business partner used for the test
send (if the <LS>Check Conditions</> indicator is selected)

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML101 - Test Send: Personalized mail is empty and could not be sent ?

  The SAP error message CRM_PML101 indicates that a test send of a personalized mail could not be completed because the mail content is empty. This typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send personalized emails, often as part of a marketing campaign or customer communication.
  Cause:
  
  Empty Mail Template: The email template being used for the personalized mail might not have any content. This can happen if the template was not properly created or if the content was deleted.
  Missing Data: The data required to populate the email template (like recipient information or dynamic content) might be missing or not correctly mapped.
  Incorrect Configuration: There may be issues with the configuration of the email sending process, such as incorrect settings in the communication management or email service settings.
  Technical Issues: There could be underlying technical issues, such as problems with the email server or connectivity issues.
  
  Solution:
  
  
  Check Email Template:
  
  Go to the email template used for the personalized mail and ensure that it contains the necessary content. If it is empty, add the required text, images, or dynamic fields.
  
  
  
  Verify Data Mapping:
  
  Ensure that the data fields used in the email template are correctly mapped to the data source. Check if the recipient data is available and correctly formatted.
  
  
  
  Test with Different Template:
  
  If possible, try using a different email template that is known to work. This can help determine if the issue is specific to the original template.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the email sending process in SAP CRM. Ensure that all necessary parameters are correctly set up.
  
  
  
  Check Logs and Error Messages:
  
  Review any logs or additional error messages that may provide more context about the issue. This can help identify if there are other underlying problems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on troubleshooting email sending issues in CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to email sending in CRM.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Testing Environment: Always test changes in a development or testing environment before applying them to production to avoid disruptions.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_PML101 error message.