How To Fix CRM_PML075 - You are not authorized to delete this mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 075

• Message text: You are not authorized to delete this mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML075 - You are not authorized to delete this mail form ?

  The SAP error message CRM_PML075 indicates that a user does not have the necessary authorization to delete a mail form in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to perform an action that their current role or profile does not permit.
  Cause:
  
  Authorization Issues: The user lacks the required authorization object to delete mail forms. This could be due to missing roles or insufficient permissions assigned to the user.
  Role Configuration: The roles assigned to the user may not include the necessary permissions for the specific action of deleting mail forms.
  System Configuration: There may be system-wide settings or configurations that restrict certain actions based on user roles.
  
  Solution:
  
  
  Check User Roles:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID.
  Check the roles assigned to the user and ensure that they include the necessary authorizations for mail form management.
  
  
  
  Review Authorization Objects:
  
  The relevant authorization object for mail forms in CRM is typically CRM_MAINTAIN or similar. Ensure that the user has the necessary authorizations for this object.
  You can use transaction code SU53 immediately after encountering the error to see which authorization check failed.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify the roles using transaction code PFCG (Role Maintenance).
  Add the required authorization objects to the role and assign the updated role to the user.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security or basis team to assist in resolving the issue.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to ensure that the new authorizations take effect.
  Test the deletion of the mail form again to confirm that the issue is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation for detailed information on authorization objects and role management in CRM.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to CRM mail forms and authorizations.
  Training: Consider providing training for users on how to manage their roles and understand authorization concepts within SAP.
  
  By following these steps, you should be able to resolve the CRM_PML075 error and allow the user to delete mail forms as needed.