How To Fix CRM_PML073 - You are not authorized to display this mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 073

• Message text: You are not authorized to display this mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML073 - You are not authorized to display this mail form ?

  The SAP error message CRM_PML073 indicates that a user does not have the necessary authorization to display a specific mail form in the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to access a mail form that they do not have permission to view.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user’s role or profile does not include the necessary authorizations to access the mail form.
  Missing Authorization Objects: The required authorization objects related to mail forms may not be assigned to the user.
  Configuration Issues: There may be configuration settings in the CRM system that restrict access to certain mail forms based on user roles.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user in the SAP system. Ensure that the user has the appropriate roles that include access to the mail forms.
  Review Authorization Objects: Check the authorization objects related to CRM mail forms. Common authorization objects include:
  
  CRM_MAINTAIN (for maintaining CRM data)
  CRM_MAIL (for mail-related activities)
  Ensure that the user has the necessary authorizations for these objects.
  
  
  Authorization Profile Adjustment: If the user lacks the necessary authorizations, you may need to adjust their authorization profile or role. This can be done by a system administrator or someone with the appropriate permissions.
  Transaction SU53: If the user encounters this error, they can use transaction code SU53 immediately after the error occurs. This transaction shows the last authorization check and can help identify which specific authorization is missing.
  Consult with Security Team: If you are not able to resolve the issue, consult with your SAP security team or administrator. They can provide insights into the authorization setup and make necessary adjustments.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on authorization issues in CRM.
  Documentation: Review SAP documentation related to CRM authorization management for best practices and guidelines.
  User Training: Ensure that users are trained on the importance of roles and authorizations in SAP CRM to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_PML073 error and ensure that the user has the necessary access to the mail form.