How To Fix CRM_PML070 - Fallback attachment may be assigned for assigned content attribute(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 070

• Message text: Fallback attachment may be assigned for assigned content attribute(s)

What causes this issue?

You have assigned one or several
<DS:GLOS.499D1EF782E34BB1E10000000A421947>media</> attributes to your
file export mail form.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For each media attribute assigned to your file export mail form, you can
add an attachment to your file export mail form. This attachment is
used as a fallback if the corresponding media is not available.
For example: You have assigned the media attribute <LS>Logo for e-mail
(small size)</> (from attribute category <LS>Channel Partner</>) to your
file export mail form, but, when a target group is exported from a
campaign using your file export mail form, a particular channel partner
does not have a logo for e-mails. In this case, the corresponding
fallback attachment is used.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML070 - Fallback attachment may be assigned for assigned content attribute(s) ?

  The SAP error message CRM_PML070 indicates that there is an issue with the assignment of attachments to a particular content attribute in the SAP CRM system. This error typically arises when the system is unable to find a suitable attachment for the specified content attribute, and it suggests that a fallback attachment may be assigned instead.
  Cause:
  
  Missing Attachments: The primary cause of this error is that the expected attachment for the content attribute is missing or not properly linked.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the correct attachment from being identified or retrieved.
  Data Inconsistencies: Inconsistencies in the data model or in the way attachments are managed can lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to access the attachments.
  
  Solution:
  
  Check Attachments: Verify that the required attachments are present in the system. Navigate to the relevant object (e.g., business partner, sales order) and check if the attachments are correctly linked.
  Review Configuration: Ensure that the configuration for content attributes and attachments is set up correctly. This may involve checking the customizing settings in the SAP CRM system.
  Fallback Attachment Setup: If a fallback attachment is acceptable, ensure that it is properly configured in the system. This may involve defining a default attachment that can be used when the primary attachment is not available.
  Authorization Check: Ensure that the user has the necessary authorizations to view and manage attachments. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to CRM attachment management for any specific guidelines or troubleshooting steps.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on CRM attachment management and related configuration settings.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical team for further investigation and resolution.