How To Fix CRM_PML053 - Mail form usage not suitable for file export, but structure is

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 053

• Message text: Mail form usage not suitable for file export, but structure is

What causes this issue?

The usage of the mail form is not suitable for file export, but its
structure is.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML053 - Mail form usage not suitable for file export, but structure is ?

  The SAP error message CRM_PML053 indicates that there is an issue with the mail form being used for file export in the SAP Customer Relationship Management (CRM) system. Specifically, it suggests that while the structure of the data is suitable for export, the mail form itself is not appropriate for this purpose.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Incompatible Mail Form: The mail form you are trying to use is not designed for file export. It may be configured for other purposes, such as email notifications or print layouts.
  Configuration Issues: There may be a misconfiguration in the settings related to the mail form or the export process.
  Missing or Incorrect Settings: The mail form may not have the necessary settings or attributes that allow it to be used for file export.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code SFP (Form Builder) or SMARTFORMS (if using Smart Forms) to review the mail form configuration.
  Ensure that the mail form is set up correctly for file export. You may need to create or modify a mail form that is specifically designed for this purpose.
  
  
  
  Use a Different Mail Form:
  
  If the current mail form is not suitable, consider using a different mail form that is known to work with file exports.
  
  
  
  Review Export Settings:
  
  Check the settings related to the export process in the CRM system. Ensure that the correct mail form is assigned to the export function.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on configuring mail forms for file export. This may provide insights into any specific requirements or settings needed.
  
  
  
  Testing:
  
  After making changes, perform a test to ensure that the file export works as expected without triggering the error.
  
  
  
  Seek Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and SMARTFORMS for managing forms.
  SAP Notes: Check for any SAP Notes related to CRM_PML053 for additional insights or patches that may address the issue.
  Documentation: Review SAP Help Portal for detailed documentation on CRM mail forms and file export processes.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.