How To Fix CRM_PML052 - Mail form structure not suitable for file export, but usage is

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 052

• Message text: Mail form structure not suitable for file export, but usage is

What causes this issue?

The structure of the mail form is not suitable for file export, but its
usage is.

System Response

The application displays the mail form on the user interface (UI) for
mail forms not of usage <LS>File Export</> or <LS>File Export (High
Volume)</>.
You cannot save the mail form.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX
Alternatively, change the usage from <LS>File Export</> or <LS>File
Export (High Volume)</> to a different usage.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML052 - Mail form structure not suitable for file export, but usage is ?

  The SAP error message CRM_PML052 indicates that there is an issue with the mail form structure when attempting to export it to a file. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with email forms or templates that are not properly configured for file export, even though they are marked for usage.
  Cause:
  The error can be caused by several factors, including:
  
  
  Incompatible Form Structure: The mail form structure may not be compatible with the file export format. This can happen if the form is designed for a different output type or if it lacks certain required fields.
  
  
  Missing or Incorrect Configuration: The configuration settings for the mail form may be incomplete or incorrect, leading to issues during the export process.
  
  
  Form Type Mismatch: The form might be set up for a specific type of output (like print or email) but is being used in a context that requires a different type.
  
  
  Technical Issues: There could be underlying technical issues with the SAP system or the specific transaction being used.
  
  
  Solution:
  To resolve the CRM_PML052 error, you can take the following steps:
  
  
  Check Form Configuration:
  
  Go to the transaction code for maintaining mail forms (e.g., CRMD_ORDER or SFP for Smart Forms).
  Verify that the form structure is correctly defined and that all necessary fields are included.
  
  
  
  Review Output Type Settings:
  
  Ensure that the output type associated with the mail form is correctly configured for file export.
  Check the settings in transaction NACE for the relevant application area.
  
  
  
  Test with Different Formats:
  
  If possible, try exporting the mail form in a different format to see if the issue persists. This can help identify if the problem is specific to a certain format.
  
  
  
  Check for Updates or Notes:
  
  Look for any SAP Notes or updates related to the CRM_PML052 error. Sometimes, SAP releases patches or notes that address specific issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for mail forms and file exports to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SFP, and NACE.
  SAP Notes: Regularly check the SAP Support Portal for any notes related to CRM mail forms and file export issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_PML052 error in your SAP system.