How To Fix CRM_PML052 - Mail form structure not suitable for file export, but usage is

CRM_PML052 - Overview

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 052

• Message text: Mail form structure not suitable for file export, but usage is

What causes this issue?

The structure of the mail form is not suitable for file export, but its
usage is.

System Response

The application displays the mail form on the user interface (UI) for
mail forms not of usage <LS>File Export</> or <LS>File Export (High
Volume)</>.
You cannot save the mail form.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX
Alternatively, change the usage from <LS>File Export</> or <LS>File
Export (High Volume)</> to a different usage.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_PML052 - Details

• The SAP error message CRM_PML052 indicates that there is an issue with the mail form structure when attempting to export it to a file. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with email forms or templates that are not properly configured for file export, even though they are marked for usage.
  
  Cause:
  The error can be caused by several factors, including:
  
  
  Incompatible Form Structure: The mail form structure may not be compatible with the file export format. This can happen if the form is designed for a different output type or if it lacks certain required fields.
  
  
  Missing or Incorrect Configuration: The configuration settings for the mail form may be incomplete or incorrect, leading to issues during the export process.
  
  
  Form Type Mismatch: The form might be set up for a specific type of output (like print or email) but is being used in a context that