How To Fix CRM_PML050 - You cannot use this usage for file export

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 050

• Message text: You cannot use this usage for file export

What causes this issue?

You want to use this mail form for file export, but the mail form does
not have a suitable usage.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML050 - You cannot use this usage for file export ?

  The SAP error message CRM_PML050, which states "You cannot use this usage for file export," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue with the configuration or usage of a specific file export function.
  Cause:
  
  Incorrect Usage Type: The usage type you are trying to use for file export may not be configured correctly or may not be allowed for the specific operation you are attempting.
  Missing Configuration: The system may not have the necessary configuration settings for the usage type in question, which could include missing entries in customizing tables.
  Authorization Issues: The user may not have the necessary authorizations to perform the file export for the specified usage type.
  System Settings: There may be restrictions or settings in the system that prevent the usage type from being used for file export.
  
  Solution:
  
  
  Check Usage Type Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO) and navigate to the relevant configuration for file export.
  Ensure that the usage type you are trying to use is correctly defined and allowed for file export.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the file export operation.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to the specific usage type and file export functionality to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and authorizations, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  
  
  Testing:
  
  Try using a different usage type that is known to work for file export to determine if the issue is isolated to a specific usage type.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SU53 (Authorization Check) to help diagnose the issue.
  SAP Notes: Search for SAP Notes related to CRM_PML050 in the SAP Support Portal, as there may be specific patches or updates that address this error.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.