How To Fix CRM_PML051 - Mail form structure not suitable for file export

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 051

• Message text: Mail form structure not suitable for file export

What causes this issue?

You want to use this mail form for file export, but the structure of the
mail form is not suitable.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML051 - Mail form structure not suitable for file export ?

  The SAP error message CRM_PML051 indicates that the mail form structure you are trying to use is not suitable for file export. This typically occurs when there are issues with the configuration or the structure of the mail form being used in the SAP Customer Relationship Management (CRM) system.
  Causes:
  
  Incorrect Form Structure: The mail form structure may not be designed for file export. This can happen if the form is not set up correctly in the system.
  Missing Fields: Required fields or components in the mail form may be missing or incorrectly defined.
  Incompatible Format: The format of the mail form may not be compatible with the file export functionality.
  Configuration Issues: There may be issues with the configuration settings related to the mail forms or the export process.
  
  Solutions:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code SFP (Form Builder) and check the mail form you are using. Ensure that it is correctly configured for file export.
  Verify that the form is designed to support the required output format.
  
  
  
  Review Required Fields:
  
  Ensure that all necessary fields are included in the mail form structure. Check for any mandatory fields that may be missing.
  
  
  
  Use Standard Forms:
  
  If you are using a custom form, consider switching to a standard SAP mail form that is known to work with file exports. This can help identify if the issue is with the custom form.
  
  
  
  Check Output Type Configuration:
  
  Review the output type settings in the CRM system to ensure that they are correctly configured for the mail form you are using.
  
  
  
  Test with Different Data:
  
  Sometimes, the issue may be related to specific data being processed. Test the mail form with different data to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and SMARTFORMS (Smart Forms) for managing forms.
  SAP Notes: Check for any SAP Notes related to CRM_PML051 for updates or patches that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_PML051 error message in your SAP system.