How To Fix CRM_PML054 - Mail form not suitable for file export

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 054

• Message text: Mail form not suitable for file export

What causes this issue?

This mail form is not suitable for file export.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE CRM_PML05X_CONDITION0 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION1 OBJECT DOKU ID TX
INCLUDE CRM_PML05X_CONDITION2 OBJECT DOKU ID TX

Note: There can be attachments in mail forms of usage <LS>File Export
</>.

There are no attachments

INCLUDE CRM_PML05X_CONDITION3 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML054 - Mail form not suitable for file export ?

  The SAP error message CRM_PML054 indicates that the mail form you are trying to use is not suitable for file export. This error typically arises in the context of SAP Customer Relationship Management (CRM) when attempting to export data or documents using a specific mail form.
  Cause:
  The error can occur due to several reasons:
  
  Incompatible Mail Form: The mail form you are using may not be designed for file export. Some forms are specifically tailored for email or print output and may lack the necessary configurations for file export.
  Missing Configuration: The mail form may not have the required settings or attributes that enable it to be exported as a file.
  Incorrect Form Type: The form type selected may not support the file export functionality.
  Technical Issues: There could be underlying technical issues or bugs in the system that prevent the mail form from being used for file export.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code SFP (Form Builder) and check the configuration of the mail form you are using.
  Ensure that the form is set up correctly for file export. You may need to consult with your SAP administrator or developer to verify the settings.
  
  
  
  Use a Different Mail Form:
  
  If the current mail form is not suitable for file export, consider using a different form that is designed for this purpose. You can check with your team for available forms that support file export.
  
  
  
  Review Form Type:
  
  Ensure that the form type you are using is compatible with file export. You may need to change the form type in your configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to mail forms and file export to understand the requirements and limitations.
  
  
  
  Check for Updates or Patches:
  
  If you suspect a technical issue, check if there are any updates or patches available for your SAP system that address this error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights or solutions specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and CRMD_ORDER (for CRM order management) to navigate and troubleshoot effectively.
  SAP Notes: Search for SAP Notes related to CRM_PML054 in the SAP Support Portal for any known issues or fixes.
  Documentation: Review the SAP Help Portal for detailed information on mail forms and their configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.