How To Fix CRM_PML019 - Mail form '&1' does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 019

• Message text: Mail form '&1' does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML019 - Mail form '&1' does not exist ?

  The SAP error message CRM_PML019 indicates that a mail form specified in the system does not exist. This error typically occurs when trying to send an email or generate a document using a mail form that has not been defined or is incorrectly referenced in the system.
  Cause:
  
  Missing Mail Form: The specified mail form (identified by the placeholder &1 in the error message) has not been created or is not available in the system.
  Incorrect Configuration: The mail form might be incorrectly configured or the name might be misspelled in the configuration settings.
  Transport Issues: If the mail form was recently transported from another system, it may not have been included in the transport request or may not have been activated properly.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  
  Solution:
  
  
  Check Mail Form Existence:
  
  Go to transaction SFP (Form Builder) or SMARTFORMS (if using Smart Forms) to check if the mail form exists.
  If it does not exist, you will need to create it or ensure that it is properly transported from the development system.
  
  
  
  Create or Modify Mail Form:
  
  If the mail form is missing, create a new mail form using transaction SFP or SMARTFORMS.
  Ensure that the form is correctly configured and activated.
  
  
  
  Verify Configuration:
  
  Check the configuration settings where the mail form is referenced. Ensure that the name of the mail form is correct and matches the one defined in the system.
  You can check the configuration in transaction CRMD_ORDER or related customizing transactions.
  
  
  
  Transport Issues:
  
  If the mail form was recently transported, check the transport logs to ensure that the form was included and activated in the target system.
  If necessary, re-transport the mail form.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and use the mail form. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SFP: Form Builder for Adobe Forms.
  SMARTFORMS: For Smart Forms.
  CRMD_ORDER: For CRM Order Management.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on creating and managing mail forms in SAP CRM.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to mail forms and error CRM_PML019.
  
  
  By following these steps, you should be able to resolve the error and ensure that the mail form is correctly set up in your SAP system.