How To Fix CRM_PML021 - Create new text elements in the original language of the mail form

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 021

• Message text: Create new text elements in the original language of the mail form

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML021 - Create new text elements in the original language of the mail form ?

  The SAP error message CRM_PML021 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the text elements of a mail form. This error indicates that new text elements need to be created in the original language of the mail form.
  Cause:
  The error can arise due to several reasons:
  
  Missing Text Elements: The mail form you are trying to use may have missing text elements in the original language.
  Language Settings: The language settings in your SAP system may not be configured correctly, leading to discrepancies in the text elements.
  Form Configuration: The mail form may not be properly configured or may have been modified without updating the necessary text elements.
  
  Solution:
  To resolve the CRM_PML021 error, you can follow these steps:
  
  
  Check Text Elements:
  
  Go to the transaction code SO10 (Text Management) in SAP.
  Check if the required text elements for the mail form exist in the original language. If they are missing, you will need to create them.
  
  
  
  Create Missing Text Elements:
  
  If you find that text elements are missing, create new text elements in the original language.
  Ensure that the text elements are correctly linked to the mail form you are using.
  
  
  
  Review Language Settings:
  
  Verify the language settings in your user profile and ensure that they match the original language of the mail form.
  You can check your user settings in transaction SU01 (User Maintenance).
  
  
  
  Form Configuration:
  
  If the mail form has been modified, review the configuration to ensure that all necessary text elements are included.
  You may need to consult with your SAP administrator or a functional consultant to ensure that the mail form is correctly set up.
  
  
  
  Testing:
  
  After making the necessary changes, test the mail form again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 for text management and CRMD_ORDER for managing CRM orders.
  Documentation: Refer to SAP Help documentation for more details on mail forms and text elements in CRM.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_PML021 error and successfully create or modify the mail form as needed.