How To Fix CRM_PML020 - You cannot delete mail form &1; it is still used by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 020

• Message text: You cannot delete mail form &1; it is still used by &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML020 - You cannot delete mail form &1; it is still used by &2 ?

  The SAP error message CRM_PML020 indicates that you are trying to delete a mail form (identified by &1) that is still in use by another object (identified by &2). This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to remove a mail form that is linked to existing documents, transactions, or other forms of communication.
  
  Cause:
  
  Active Usage: The mail form you are trying to delete is currently being referenced or used by one or more CRM documents or processes.
  Dependencies: There may be dependencies or links to the mail form in various CRM applications, such as marketing campaigns, service orders, or sales documents.
  
  Configuration Issues: Sometimes, the configuration settings may not allow the deletion of certain forms if they are part of a standard process.
  
  
  Solution:
  
  
  Identify Usage: Check where the mail form is being used. You can do this by:
  
  Reviewing the CRM documents or transactions that may be