How To Fix CRM_PML020 - You cannot delete mail form &1; it is still used by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 020

• Message text: You cannot delete mail form &1; it is still used by &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML020 - You cannot delete mail form &1; it is still used by &2 ?

  The SAP error message CRM_PML020 indicates that you are trying to delete a mail form (identified by &1) that is still in use by another object (identified by &2). This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to remove a mail form that is linked to existing documents, transactions, or other forms of communication.
  Cause:
  
  Active Usage: The mail form you are trying to delete is currently being referenced or used by one or more CRM documents or processes.
  Dependencies: There may be dependencies or links to the mail form in various CRM applications, such as marketing campaigns, service orders, or sales documents.
  Configuration Issues: Sometimes, the configuration settings may not allow the deletion of certain forms if they are part of a standard process.
  
  Solution:
  
  
  Identify Usage: Check where the mail form is being used. You can do this by:
  
  Reviewing the CRM documents or transactions that may be linked to the mail form.
  Using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find related documents.
  
  
  
  Remove Dependencies: If you find that the mail form is linked to specific documents, you will need to either:
  
  Change the documents to use a different mail form.
  Delete or archive the documents that are using the mail form, if appropriate.
  
  
  
  Check Configuration: Ensure that the mail form is not part of a mandatory configuration or process that prevents its deletion. You may need to consult with your SAP administrator or functional consultant to understand the implications of deleting the mail form.
  
  
  Use Transaction Code: If you have identified that the mail form is no longer needed and you have removed all dependencies, you can attempt to delete it again using the appropriate transaction code (e.g., CRMD_ORDER for CRM orders).
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on managing mail forms in CRM.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SFP (for Smart Forms), or SO10 (for text elements) that may help in managing mail forms.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to the CRM_PML020 error.
  User Roles: Ensure that you have the necessary authorizations to delete mail forms and related documents in the SAP system.
  
  If you continue to face issues, consider reaching out to your SAP support team for further assistance.