How To Fix CRM_PML017 - Mail form '&1' has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 017

• Message text: Mail form '&1' has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML017 - Mail form '&1' has been deleted ?

  The SAP error message CRM_PML017 indicates that a mail form specified in the system has been deleted. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send an email or generate a document using a mail form that no longer exists in the system.
  Cause:
  
  Deleted Mail Form: The most common cause is that the mail form referenced in the system has been deleted or is no longer available.
  Incorrect Configuration: The mail form might have been incorrectly configured or not properly assigned to the relevant transaction or process.
  Transport Issues: If the mail form was transported from one system to another (e.g., from development to production), it might not have been included in the transport request.
  
  Solution:
  
  Check Mail Form: Verify if the mail form exists in the system. You can do this by navigating to the relevant transaction (e.g., transaction SFP for Smart Forms or SO10 for SAPscript) and checking if the form is listed.
  Recreate the Mail Form: If the mail form has been deleted, you may need to recreate it. This involves designing the form again using the appropriate tools (Smart Forms, SAPscript, etc.).
  Assign the Correct Form: Ensure that the correct mail form is assigned to the relevant transaction or process. This can usually be done in the customizing settings of the CRM system.
  Transport the Form: If the form was supposed to be transported, ensure that it is included in the transport request and that the transport has been successfully imported into the target system.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the mail form.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (for Smart Forms), SO10 (for SAPscript), and CRMD_ORDER (for CRM order management).
  Documentation: Refer to SAP documentation for details on creating and managing mail forms.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to mail forms and CRM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.