How To Fix CRM_PML016 - Mail form buffers have been reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 016

• Message text: Mail form buffers have been reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML016 - Mail form buffers have been reset ?

  The SAP error message CRM_PML016 indicates that the mail form buffers have been reset. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are issues related to the processing of email forms or templates.
  Cause:
  
  
  Buffer Reset: The error usually arises when the system resets the buffers that hold the mail form data. This can happen due to various reasons, such as:
  
  Changes in the mail form configuration.
  System performance issues or timeouts.
  Errors in the underlying data or templates being used for the mail forms.
  A lack of necessary authorizations or incorrect settings in the mail form processing.
  
  
  
  Technical Issues: There may be technical issues with the SAP system, such as memory constraints or problems with the application server.
  
  
  Solution:
  
  
  Check Configuration: Review the configuration of the mail forms in the CRM system. Ensure that all settings are correct and that the forms are properly defined.
  
  
  Recreate Mail Forms: If the mail forms have been modified recently, consider recreating them or restoring them to a previous version to see if that resolves the issue.
  
  
  System Performance: Monitor the system performance and check for any memory issues. If the system is under heavy load, consider optimizing performance or increasing resources.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and use the mail forms. Lack of proper authorizations can lead to unexpected behavior.
  
  
  Debugging: If the issue persists, consider enabling debugging to trace the exact point of failure. This can provide insights into what is causing the buffer reset.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented and resolved in later updates.
  
  
  Consult SAP Support: If the problem cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOST (to check the status of sent emails) and SCOT (to configure SMTP settings).
  Documentation: Review the official SAP documentation for CRM mail forms and templates to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_PML016 error effectively.