How To Fix CRM_PML014 - Mail form '&1' has been saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_PML - Personalized Mails: Message class

• Message number: 014

• Message text: Mail form '&1' has been saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_PML014 - Mail form '&1' has been saved ?

  The SAP error message CRM_PML014 indicates that a mail form has been saved, but it may not have been processed or sent as expected. This message typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with email forms or templates.
  Cause:
  
  Incomplete Configuration: The mail form may not be fully configured or activated in the system.
  Missing Data: Required fields or data may be missing in the mail form, preventing it from being processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to send or process the mail form.
  Technical Issues: There could be underlying technical issues, such as problems with the mail server or connectivity issues.
  
  Solution:
  
  Check Configuration: Ensure that the mail form is properly configured and activated in the system. This includes checking the settings in transaction CRMD_ORDER or the relevant transaction for mail forms.
  Review Data: Verify that all required fields in the mail form are filled out correctly. Ensure that the recipient's email address is valid and that all necessary data is present.
  Authorization Check: Confirm that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by consulting with your security team.
  Technical Troubleshooting: If the issue persists, check the SAP application logs (transaction SLG1) for any related error messages. Additionally, verify the configuration of the SMTP server and ensure that it is functioning correctly.
  Testing: Try sending a test email using the mail form to see if the issue is reproducible. This can help isolate whether the problem is with the specific form or a broader issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for CRM order management) and SOST (for monitoring sent emails).
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM_PML014 message.
  Documentation: Review SAP documentation for CRM email forms to ensure compliance with best practices and guidelines.
  
  If the problem continues after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.