How To Fix CRM_ORGMAN816 - Division/distribution channel is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 816

• Message text: Division/distribution channel is not correct

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN816 - Division/distribution channel is not correct ?

  The SAP error message CRM_ORGMAN816, which states "Division/distribution channel is not correct," typically occurs in the context of sales and distribution processes within the SAP Customer Relationship Management (CRM) module. This error indicates that there is a mismatch or an invalid combination of division and distribution channel in the system.
  Causes:
  
  Invalid Combination: The division and distribution channel combination you are trying to use is not defined in the system.
  Master Data Issues: The relevant master data (like customer master, material master, or sales area) may not be set up correctly or may be missing.
  Configuration Issues: The configuration settings in the SAP system for the sales organization, distribution channel, and division may not be aligned.
  Data Migration Issues: If data has been migrated from another system, there may be inconsistencies or missing entries in the configuration.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the relevant settings for Sales and Distribution.
  Ensure that the combination of division and distribution channel is correctly defined in the system.
  
  
  
  Verify Master Data:
  
  Check the customer master data to ensure that the division and distribution channel are correctly assigned.
  Verify the material master data to ensure that it is assigned to the correct division.
  
  
  
  Review Sales Area:
  
  Ensure that the sales area (which includes sales organization, distribution channel, and division) is correctly set up and that the combination exists in the system.
  
  
  
  Transaction Data:
  
  If you are entering data in a transaction, double-check the values you are entering for division and distribution channel to ensure they are valid.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific notes related to this error message.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VD03 (Display Customer), MM03 (Display Material), or OVX5 (Maintain Distribution Channel) to check the relevant master data.
  SAP Notes: Search for SAP Notes related to CRM_ORGMAN816 in the SAP Support Portal for any known issues or patches.
  User Roles: Ensure that the user has the necessary authorizations to access and modify the relevant data.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORGMAN816 error message.