How To Fix CRM_ORGMAN815 - Distribution channel is not correct.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 815

• Message text: Distribution channel is not correct.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN815 - Distribution channel is not correct. ?

  The SAP error message CRM_ORGMAN815: Distribution channel is not correct typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the distribution channel assigned to a business partner, sales order, or other related documents. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Invalid Distribution Channel: The distribution channel specified in the transaction does not exist or is not valid for the specific sales area (which includes the combination of sales organization, distribution channel, and division).
  Configuration Issues: The distribution channel may not be properly configured in the system. This could include missing entries in the customizing settings.
  Master Data Issues: The business partner or product master data may not have the correct distribution channel assigned.
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified distribution channel.
  
  Solution:
  
  
  Check Distribution Channel:
  
  Verify that the distribution channel you are trying to use is valid and exists in the system. You can do this by navigating to the relevant customizing settings in SAP.
  Use transaction code OVX5 to check the distribution channels configured for your sales organization.
  
  
  
  Review Sales Area Configuration:
  
  Ensure that the distribution channel is correctly assigned to the sales organization and division in the sales area configuration. You can check this in the customizing settings under:
  
  SPRO > Sales and Distribution > Master Data > Business Partners > Define Sales Area.
  
  
  
  
  
  Update Master Data:
  
  If the distribution channel is not assigned to the business partner or product, you may need to update the master data. Use transaction codes like BP for business partners or MM01 for material master data to make the necessary changes.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the distribution channel. This can be checked with your SAP security team.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or help portal for more detailed troubleshooting steps related to your specific version of SAP CRM.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OVX5: Check distribution channels.
  BP: Business Partner maintenance.
  MM01: Material Master creation.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORGMAN815 error message. If the problem continues, it may be beneficial to engage with your SAP support team for further assistance.