How To Fix CRM_ORGMAN814 - Division is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 814

• Message text: Division is not correct

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN814 - Division is not correct ?

  The SAP error message CRM_ORGMAN814, which states "Division is not correct," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the division assigned to a business partner, product, or transaction. This error can arise due to several reasons, including incorrect configuration, missing master data, or inconsistencies in the organizational structure.
  Causes:
  
  Incorrect Division Assignment: The division assigned to a business partner or product may not exist or may not be valid in the context of the transaction.
  Missing Master Data: The required master data for the division may not be set up in the system.
  Organizational Structure Issues: There may be inconsistencies in the organizational structure, such as missing links between divisions and other organizational units.
  Configuration Issues: The configuration settings in the CRM system may not align with the business requirements or may be incomplete.
  
  Solutions:
  
  
  Check Division Assignment:
  
  Verify that the division assigned to the business partner or product is correct and exists in the system.
  Ensure that the division is properly linked to the relevant organizational units.
  
  
  
  Review Master Data:
  
  Check if the necessary master data for the division is created and active in the system.
  If the division is missing, create it in the system.
  
  
  
  Validate Organizational Structure:
  
  Review the organizational structure in the SAP system to ensure that all divisions are correctly defined and linked.
  Use transaction codes like PPOME (for Organizational Management) to visualize and manage the organizational structure.
  
  
  
  Configuration Check:
  
  Review the configuration settings related to divisions in the CRM system. This may involve checking the customizing settings in SPRO (SAP Project Reference Object).
  Ensure that the division is correctly configured in the relevant areas, such as sales areas or distribution channels.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and organizational management for any specific guidelines or known issues.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), OVX5 (Define Divisions), and SPRO (Customizing).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify the relevant data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.